Ice-cream manufacturerAI customer service deployment
Acceptance passedPROBLEM
High volume of B2B quote requests and after-sales messages, with human support going offline after hours.
SOLUTION
A semantic judgement layer (not a keyword table), automatic hand-off of urgent cases to a human, group notifications, and a dedicated support console — with two LINE accounts kept strictly separate.
RESULT
20 out of 20 on the client's own judgement test, and 7/7 on the second protection layer.
The knowledge base was distilled from four official documents and 90 real conversation logs.